KNOWLEDGE - EXPERIENCE - SERVICE - INSPIRATION
Find out exactly what we mean by clicking HERE.
On 17 March the Government advised against all non-essential travel overseas, initially for a period of 30 days. This situation is unprecedented, and ABTA is in urgent talks with the Government to introduce temporary changes to regulations to ensure that customer’s money is protected under the current extraordinary circumstances.
We are asking for support from the travelling public in the following ways:
If your trip has been cancelled because of the change in FCO advice, talk in the first instance to your travel provider to discuss options.
If possible, postpone your holiday or travel arrangements, don’t cancel – this will mean you have a holiday to look forward to in the future, and it will help your travel provider maintain its cash flow through the short-term challenges.
If you are not able to postpone, they may offer you a refund credit voucher instead of a cash refund. ABTA is in urgent talks with the Government to ensure that these credit arrangements have the full cover of financial protection. You should await further guidance on this.
If your travel provider has said they will offer a cash refund, please be patient with them as they process this: they are likely to be dealing with an exceptionally high volume of enquiries.
If you have a travel booking for later in the year, please be patient. The situation is changing rapidly, and travel restrictions are currently only in place until mid-April. You may incur cancellation charges or lose your deposit if you make a hasty decision.
Nobody knows for sure how long the current coronavirus pandemic will last, but we know that we will come out of the other side and we need to ensure that when we do, holidaymakers are still able to book and take their holidays and that there is healthy and competitive travel industry to support them.
In the midst of all this madness, we’d like to show you a simply beautiful hotel in London.
When all this is over, or if you need something to look forward to later in the year we couldn’t recommend this highly enough. Browns Hotel in Mayfair is stunning and perfect for a special celebration. They have classic doubles up to their huge suites that are fit for royalty!
Call us for more information.
Due to the exceptional circumstances
at the moment, we have taken the decision to close the office door.
However we ARE STILL OPEN via telephone & email.
This decision has been made due to work load and the health & safety of our staff & clients.
We apolgise for any inconvenience and ask for your patience and understanding.
Please call us on 01937 845678 or email;
If you need to pay the balance of your holiday, please do so by calling the number above or emailing one of us and we’ll call you back.