A nice email to receive –

“Hi Paul,

Hope you had a good holiday and are well rested.

We just got back at the weekend from our short trip to Lisbon staying at the Lisboa Plaza Hotel which turned out to be an excellent choice – could not fault it in any way. In fact we were given a superb suite on the top floor – and the complimentary decanter of very nice port (topped up daily) was a nice touch. We had clearly been upgraded and as we suspect you had a hand in this we would like to express our sincere thanks for what was a really pleasant surprise on our golden wedding anniversary trip. It really was appreciated.

We can highly recommend this hotel although it seems that building work may be about to start on a site next door and it would be worth checking this out prior to any booking.